8:30
Who should attend?
Places at MiCaaS are offered to MD/CEO/CTO level delegates of small to medium sized businesses in the following types of organisations.
Agenda
MiCaaS is built around a conference-based format with opportunities to engage with fellow attendees formally in 1-to-1 meetings or informally across the day.
Attendee places include overnight accommodation enabling you to relax and engage with peers and potential partners.
9:45
Conference Welcome
09:50 - 10:05
State of the Nation - Sector Overview
With deal activity continuing , Adam will provide an overview of the M&A landscape, the facts and figures that make deals work along with insight into what is driving the unquenchable thirst for reseller acquisitions
10:05 - 10:30
Keynote: Scoping the full CCaaS Opportunity
Your customers may not class their business as a contact centre, and in many cases they’d be right. However regardless of what they do, and in what sector; the internal and external benefits of them using CCaaS technologies are enormous – if only they knew it! In this session, Mark will put a spotlight on the true scope of contact centre benefits and it will help your customers build more meaningful experiences and interactions – inside and outside of the business.
10:30 - 10:55
Keynote: Build Value Through Secure Payment Solutions
Payments between consumers and business begin with a conversation. These conversations, ever more increasingly, take place across the services provided by communications resellers, yet those same resellers rarely play any part in provision of payment technology which ensures their clients meet the latest compliance requirements. In this session we will demonstrate how easy it is for you to open the doorway and service increasing customer demand to process payments at low cost, in multiple modes and with scheduling tools which help customers pay more with less effort, and whilst protecting them and their customers from fraud or data breach.
10:55 - 11:20
Coffee Break
11:20 - 11:45
Keynote: UcaaS: What is the Point?
How are you articulating the benefits of UCaaS to your customers and what are the issues that are most important to end users? In this session Paul will share some of the drivers behind the Voiceflex UCaaS strategy and highlight the opportunities for partners to help customers delve more deeply into a UCaaS technology stack.
11:45 - 12:10
Partner panel
12:10 - 12:45
Guest Speaker: Take Your Business to New Heights
Eddie has overcome huge challenges to become a global sporting and cultural hero. In this session, Eddie will share some of the hilarious and serious highs and lows of his journey but crucially the key takeaways to delivering successful outcomes!
13:00 - 14:00
Networking Lunch
14:00 - 17:00
1-to-1 Meetings
17:00
Delegate check-in
18:30
Pre-dinner networking drinks
19:00
Networking dinner, bar & evening quiz
Speakers
Sponsors
Gold Sponsors
Silver Sponsors
Hospitality Sponsors
About
Comms Dealer’s Margin series of events have a proven record of providing a productive and rewarding environment for reseller principals to meet and discuss key issues and explore new profit opportunities.
In addition to commercially valuable conference sessions where you can hear from industry experts and guest speakers, MiCaaS will also provide a platform for attendees to engage privately in 1-to-1 sessions on demand with leading vendors and service providers expert at helping their partners grow revenues.
