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Content Themes



The margin making priorities of ICT resellers will once again take centre stage where our agenda will highlight the latest growth opportunities residing in the UCaaS and CCaaS environments.

This agenda offers a deep dive into these key profit centres and our in-depth programme will enabling you to approach sales growth with confidence.

The conference themes are as follows:

Harnessing the UCaaS market boom

UCaaS adoption has been catalysed by Covid-19 which saw leadership endorsement of technology investment reach a new high. In this session, we explore how ICT resellers can thrive on competitive differentiation in the burgeoning UCaaS space.

Scoping the full CCaaS opportunity

Businesses are placing far greater value on the customer experience which is driving demand for CCaaS solutions from all organisations - no matter their size. In this session, we put a spotlight on the true scope of the contact centre market and how resellers can address cross-sector demand for more meaningful customer interactions.

Build value through secure payment solutions

Resellers that empower all functions of a contact centre will be the most successful, and putting a sharper focus on all aspects of the service offering is critical - including payment solutions. In this session we explore how secure payment solutions will enable you to build even greater value and trust with your customers.

Engage your people to deliver positive results

Engaging your workforce to deliver results is the first step in making your business more motivated and productive, which in turn will deliver an elevated customer experience. In this session we will share insights that will energise the positive outcomes your team must provide to your customers.

Contacts

Sponsorship enquiries

Simon Turton


Heather Miles

Speaking enquiries

Nigel Sergent

Operations enquiries

Rachel Seymour